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Backbase US Corporate Member
101 S Capital Blvd Ste 1750 Boise ID 83702 UNITED STATES
Founded 2003
Employees 500 to 3000
Latest Updates
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    Backbase US, shared an update
    PostedFriday, January 13, 2023 at 6:02 PM
    www.backbase.com
    Watch our latest webinar episode to learn how to increase banking revenue and enhance your customers’ experience with a platform strategy.
    www.backbase.com
    Watch our latest webinar episode to learn how to increase banking revenue and enhance your customers’ experience with a platform strategy.
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    Backbase US, shared an update
    PostedFriday, January 13, 2023 at 6:01 PM
    www.backbase.com
    Read the guide to get actionable tips for selecting a platform that integrates with your core banking system and delivers value – fast.
    www.backbase.com
    Read the guide to get actionable tips for selecting a platform that integrates with your core banking system and delivers value – fast.
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    Backbase US, shared an update
    PostedFriday, January 13, 2023 at 5:59 PM
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    Backbase US, shared an update
    PostedFriday, January 13, 2023 at 9:45 AM
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About

Backbase created the Backbase Engagement Banking Platform – a unified platform with the customer at the center, helping banks orchestrate seamless journeys across every stage of the customer lifecycle.

The Backbase Engagement Banking Platform powers seamless customer journeys throughout the entire customer lifecycle, and helps banks  future-proof their operations:

Clear ROI:

➔Reduce Acquisition Costs

➔Reduce Cost to Serve

➔Increase Share of Wallet | Loan Book

➔Improve Loyalty and Retention

Built from the ground up with the customer at the heart, our Engagement Banking Platform easily plugs into existing core banking systems and comes pre-integrated with the latest fintech so financial institutions can innovate at scale.

Industry analysts Forrester, Gartner, Celent, Omdia, and IDC continuously recognize Backbase’s category leadership position.

Over 150 financials around the world have embraced the Backbase Engagement Banking Platform - including Eastern Bank, Citizens Bank, Sandy Springs Bank, KeyBank, LightStream, CMB Bank, Bank of Oklahoma, BankUnited, Vantage Bank Texas, National Bank of Canada, FHLBBoston, First Bank, Kapitus and BetaBank to name a few. 

Backbase is a privately funded fintech company, founded in 2003 in Amsterdam (Global HQ), with regional offices in Atlanta (Americas HQ), New York, Boise, Mexico City, Toronto, London, Cardiff, Dubai, Kraków, Singapore, Sydney, and Tokyo.

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Solutions Snapshot

DIGITAL ONBOARDING

Build best-in-class onboarding and account opening journeys – from account opening to investments, multi-product sales and upsales, customer support, and offboarding across all product lines.

Onboard instantly – streamline your sign-up processes with pre-packaged eKYC

Upsell easily – multi-product offers and pre-filled forms

Improve productivity - Streamline decision-making
to reduce back-office costs and processing time

Innovate faster – Our pre-built, reusable journeys and flows are configured for your every need

 

DIGITAL LENDING

Build best-in-class onboarding and product origination journeys – from credit cards to mortgages and business lines of credits., Multi-product loan origination, customer support, and offboarding across all product lines.

Drive conversions – easy online applications for
higher submissions

Upsell easily – multi-product offers and pre-filled forms

Improve productivity - Streamline decision-making to reduce back-office costs and processing time

Innovate faster – Our pre-built, reusable digital sales journeys and flows are configured for your every need

 

DIGITAL BANKING

Become the preferred banking app on the market. From personal finance to business management, Backbase Digital Banking apps give your customers a five-star experience, at every touchpoint.

Lead the pack– Get ahead with our turnkey functionalities and award-winning customer experiences

Innovate like a neobank – exceed expectations with advanced features that make all the difference

Partner with the best - leverage pre-integrations with our best-in-class fintech partners to elevate your customer experience and keep up with the changing market

 

DIGITAL ASSIST

Empower your front-office teams with a comprehensive, ready-to-go employee application that includes everything they need to serve customers better, faster, and more effectively.

One workspace– a single application that provides a 360° customer view for quick resolution and upsell

Superior support – deliver context-driven assistance and even act on behalf of customers to efficiently solve issues

Provide the personal touch, at scale- Messaging, notifications, live chat, and even video calling, all from one banking app

 

DIGITAL ENGAGE

Interact with customers through their app with notifications, SMS, email, or even personalized nudges. A powerful tool for marketing teams to craft targeted campaigns that engage customers for memorable banking experiences.

Enhance interactions– engage customers at the right time, in the right place: notifications, banners, SMS, etc.

Personalized experiences – use relevant data to target the right audiences and deliver tailored offerings

Fast adoption- adopt ready-to-go templates or easily create your own

Enable your team's best work- easy collaboration across teams with notifications, comments, and approvals flows

Solutions for my Bank
Customer Aquisition & Retention
Customer Experience
Data & Analytics
Digital Banking
Software
Tech & Operations Management
Core System and Processing
Data Processing
Solutions for my Customers
Customer Experience
Digital Banking
Digital/ Mobile Banking
Wealth Management
Core Processor
(Any) Core Agnostic
Details
Service Area Nationwide
Contacts