FINBOA provides banking-specific intelligent process automation software to simplify and improve regulatory compliance, operational efficiency, and the customer experience by transforming manual systems or processes.  Our industry-recognized SaaS solutions digitize, automate, analyze and assess banking processes commonly used to manage Payment Disputes, Exception Management, Treasury Onboarding, Wires and Loan Onboarding.  All FINBOA software solutions integrate with most banking Core systems and are PCI/DSS compliant.

Payment Disputes

• FINBOA Payment Disputes software delivers dynamic smart forms to replace paper or static forms, provide centralized management of all payment disputes, and associated analytics to effectively manage the dispute process.  The SaaS solution automates repetitive tasks to create provisional/resolution letters, calculating interest, tracking deadlines with automated alerts and updating GL accounts. FINBOA supports WebBot interfaces to card processors to eliminate rekeying.  With the FINBOA Payment Disputes software, banks grow their business and improve their service to customers, while increasing compliance and freeing back-office staff to focus on more high-value work.  FINBOA Payment Disputes SaaS allows banks to lower write-offs, spend less time cleaning up after audits, and assess trends in their business.  This FINBOA offering addresses all type of payment disputes including Reg E (debit cards, ACH, ATM, Zelle, Bill Pay, Credit Card, Check Fraud, Wire Fraud, Mobile Deposits and Stop Payments.

Exception Management

• FINBOA Exception Management software provides case management for New Account, New Customer and New Loan exceptions of any kind – payment processing exceptions, loan documents, policy, and technical exceptions. FINBOA streamlines new account and customer (account holder) exception management with automated deadline alerts, eLists and compliant letters to significantly reduce correction processing time.  We apply intelligent process automation to help banks identify, track, prioritize and report on missing and expiring documents, policy exceptions, and other tasks essential to ensuring compliance and clean audits.  With FINBOA, this SaaS solution creates an exception repository for enterprise-wide access, filtered by user’s functional role.

Treasury Onboarding

• FINBOA Treasury Onboarding software modernizes and digitizes the commercial and treasury services application process in addition to maintenance, annual review and compliance processes for sales and operations.  Removing friction from the Treasury onboarding process results in faster time to revenue, increased growth in Treasury sales and a better experience for customers and staff. FINBOA intelligent automation for Treasury Onboarding reduces processing time per application to minutes by eliminating paper forms and tedious multi-step processes to increase information accuracy and completeness, accelerating internal approvals.  The solution secures referrals for Treasury Management services and frees Treasury Sales to sell, not track paperwork or chase signatures for more timely decision-making.  FINBOA provides real time enterprise-wide access to centralized data providing visibility into onboarding status and performance metrics, enabling on-demand reporting.  The Treasury Onboarding solution can also automate annual or periodic performance review workflows. 

Wires

• FINBOA Wires SaaS replaces the paper-based wire approval process with a digital, automated process.  The software provides analytics and decisioning; and protects the FI with clear originator/recipient verification, OFAC scanning, and/or BSA compliance. This solution streamlines approvals and GL updates; simplifies reviews with centralized management; offers real-time balance verification; and provides high volume automation through FedLine integration.

Loan Onboarding

• FINBOA Loan Onboarding SaaS enables banks to onboard whole loans purchased from third parties to the institution's systems and address exceptions, enabling banks to deploy excess liquidity more easily. The software quality assurance test loans upfront based on the bank's risk profile.  The solution identifies loan and document exceptions.  The SaaS also opens loan accounts from purchased whole loans, and provides payment visibility.