Rapid technological change can create uncertainty about the future, making many banks hesitant to begin their digital transformation and invest in new technology. Technology can no longer be used as a quick fix for departments when they need it. You need digital transformation – at scale – across your institution to succeed. It’s important to fully understand your audience – both internally and externally – to ensure you’re appropriately defining your digital transformation journey. These 10 essential steps can help ensure a smooth path from beginning to end and serve as a roadmap to your end goals of integrated workflows, top-notch accountholder experiences, and efficient data usage.