https://us.avannis.com/why-benchmarking-matters-in-customer-feedback/

https://us.avannis.com/coordination-is-key-disconnected-feedback-in-the-customer-experience-journey/

Fraud Doesn't Just Cost You Money, It Costs You Trust

Fraud is compounding faster than most defenses can keep up, and it's not just hitting the bottom line. Half of institutions say it's eroding customer loyalty too. Meanwhile, false declines are quietly pushing good customers away just as fast. According to PYMNTS Intelligence, nearly 1 in 3 cardholders who experience a false decline will use that card less frequently or stop using it altogether. The institutions pulling ahead are ditching static rules for real-time, embedded fraud intelligence. 

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Reduce Collateralization: A Path to Greater Efficiency and Depositor Satisfaction

Managing deposit collateralization can be a challenge in any environment. But in today's volatile financial landscape, the liquidity constraints imposed by collateral can be especially burdensome.

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Can digital remittances be an opportunity for community banks?

According to the BNY Voice of Community Banks Survey 2024, more than 90% of U.S. community banks say they are ready to begin digital transformations. Yet many don't feel they have the in-house expertise or the resources to carry them out.

Meanwhile, digital banks and fintechs are expanding aggressively, in a context where younger customers are willing to move their deposits in exchange for better digital experiences.

There's an opportunity here if we look at it from a product perspective. Take remittances. According to the Niskanen Center, remittances sent from the United States alone reached 93 billion dollars in 2024, and up to 230 billion when informal channels are included.

Since many community banks still rely on manual processes for international transfers, it's reasonable to assume that people sending money today could shift to digital channels if the experience were built directly into their existing banking relationship. Even moderate adoption could translate into significant transaction volume without the bank having to acquire a single new customer.

That's why community banks don't need to reinvent themselves overnight, but they do need to go digital with the right partners to support them through this process, partners that can integrate new digital tools into their traditional channels and deliver easier, safer experiences for their customers.